Dear Syslog-ng, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit https://teeraphanaotjantuek-help.freshdesk.com/helpdesk/tickets/3787 Thank you for your patience. Sincerely, Teeraphan Aotjantuek Support Team