[syslog-ng] hostname not appearing correctly when receiving logs from switches

[Clayton Dukes]

Hi Balazs,
Sorry for the delay, I don’t get a lot of free time these days :)
I have attached a pcap as well as a raw log. The log is prior to any manipulation of LogZilla rules, etc.

This is easily reproduceable.
Also, if I add show-timezone to the device config, the host field shows up.
The problem, of course, is that we can’t tell all of our customers to re-configure all of their cisco devices.
We have documented the work-around here (search the page for “hostname missing”):
http://demo.logzilla.net/help/receiving_data/cisco_ios_configuration

This problem never existed before, but I am not certain which syslog-ng version it started occurring in.




From: "Scheidler, Balázs" <balazs.scheidler at balabit.com>
Date: Tuesday, May 1, 2018 at 8:45 PM
To: Clayton Dukes <cdukes at logzilla.net>
Cc: Joshua <aces621 at yahoo.com>, Syslog-ng users' and developers' mailing list <syslog-ng at lists.balabit.hu>
Subject: Re: [syslog-ng] hostname not appearing correctly when receiving logs from switches

Interesting that I saw this message the first time in your response, and not the original one.

Anyhow, to understand the problem we would need an exact byte-by-byte representation of what syslog-ng is receiving from the switch together with the configuration that is used to process it. A tcpdump or an "Incoming message" from syslog debug outout should work.

We haven't intentionally changed the syslog parser as far as I remember.

On May 1, 2018 22:50, "Clayton Dukes" <cdukes at logzilla.net<mailto:cdukes at logzilla.net>> wrote:
Interesting! We’ve been getting a lot of support tickets for this very problem.
I can easily recreate the issue.

Balabit Team: is this a new bug?



[cid:image001.png at 01D306E3.0FEBC990]



Clayton Dukes
Founder & CEO
LogZilla Corporation
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Tel: 936-4NetOps (463-8677)
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For NetOps, By NetOps!





From: syslog-ng <syslog-ng-bounces at lists.balabit.hu<mailto:syslog-ng-bounces at lists.balabit.hu>> on behalf of Joshua <aces621 at yahoo.com<mailto:aces621 at yahoo.com>>
Reply-To: Joshua <aces621 at yahoo.com<mailto:aces621 at yahoo.com>>, Syslog-ng users' and developers' mailing list <syslog-ng at lists.balabit.hu<mailto:syslog-ng at lists.balabit.hu>>
Date: Monday, April 30, 2018 at 7:09 PM
To: "syslog-ng at lists.balabit.hu<mailto:syslog-ng at lists.balabit.hu>" <syslog-ng at lists.balabit.hu<mailto:syslog-ng at lists.balabit.hu>>
Subject: [Suspected Spam] [syslog-ng] hostname not appearing correctly when receiving logs from switches

Hi All,

I am pretty new to syslog-ng but do have some basic knowledge. I have deployed syslog-ng v3.14 on a newly deployed Linux server because syslog-ng v3.5 is working very well on another syslog server.

On this new deployment, the syslogs received from most of the servers are able to show IP/host, however, the syslogs from our switches contains IP/host showing as ":" (colons). I copied the current working custom build .conf from another syslog server into our new server. Can someone help me figure out what I am missing? It is working for some components but not for switches. I tested the same switch by sending syslog to another syslog server and the hostname is appearing but just not appearing on the new syslog server. The only difference between the two server is that one uses v3.5 (the working one) and the other uses syslog-ng v3.14.

I have set: "keep_hostname (yes)" but it still doesn't work.

Can someone please help? Am I missing something here?

Thanks
Joshua Lai
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