I don't want to push anything here, the only reason I write this note is that I started sensing a mismatch of what the community can provide and what you actually expect. If you disagree, just ignore the rest of this email.
If this is needed for a critical production deployment, I would consider the paid for syslog-ng Premium Edition offered by One Identity. The Open Source version of syslog-ng is not supported by a professional support team, community (that includes some of syslog-ng's developers) is usually helping on a best effort basis. If you require faster answers (with SLAs), patched binary packages, or more in-depth guidance, One Identity offers paid support and/or consultancy services for syslog-ng. See https://www.syslog-ng.com/register/115497/
Disclaimer: I am employed by One Identity (being a software engineer there).
--
Kokan